REFUND & EXCHANGE POLICY

1. Parties

This agreement is concluded electronically between the customer (“Buyer”) purchasing services via uzman.net.tr and Uzman Technologies (“Seller”).

2. Subject

This policy regulates the refund, cancellation, and exchange conditions for digital services such as e-commerce packages, hosting, and software.

3. General Terms

• All services are considered digital products.

• Services are activated electronically after payment.

• Once activated, the service is deemed as used.

4. Right of Withdrawal

In accordance with applicable consumer laws, the right of withdrawal does not apply to:

• Instantly delivered digital services

• Activated or used services

• Services customized for the Buyer

5. Refund Conditions

Refunds may be granted in the following cases:

• The service has not yet been activated

• The service cannot be delivered due to technical issues

• Incorrect billing caused by system errors

Refunds will NOT be granted in the following cases:

• Activated and used services

• User-related issues or misconfiguration

• Abuse or violation of system rules

6. Exchange / Upgrade

• The Buyer may upgrade their service during the active period

• Price differences apply for upgrades

• Downgrades do not qualify for refunds

7. Refund Process

Approved refunds:

• Are processed using the original payment method

• May take 3–10 business days depending on banking procedures

8. Responsibilities

The Buyer is responsible for using the service legally and properly.
The Seller provides technical infrastructure but does not guarantee uninterrupted service.

9. Dispute Resolution

This policy shall be governed by the laws of the Republic of Turkey. Disputes shall be resolved by competent courts and consumer arbitration boards.

10. Enforcement

By purchasing the service, the Buyer accepts all terms of this policy.